How do I complete a wire transfer?
New wire transfers must be done in person. Reoccurring &/or [...]
What ATM can I use without a surcharge fee?
Use your ATM at any of our Cincinnatus ATM any [...]
What is the daily limit on my ATM/Debit card?
The default limits are $1500 for POS (point-of-sale) purchases, and [...]
How do I activate my new card?
ATM/Debit cards can be activated by calling 1-800-992-3808
How can I get a new card if it was lost, stolen, damaged or destroyed?
If your card is lost or stolen call 513-661-6903 immediately. [...]
How can I set up a stop payment on a check or pre-authorized payment?
Customer has to come into one of our branches in [...]
How can I set up alerts on my account?
There a several different alerts that can be set up [...]
How can I dispute a transaction on my account that I do not recognize?
If you see a transaction on your account that you [...]
What is a pending transaction on my account?
A pending transaction might include a purchase, deposit or payment [...]
Why did I receive an NSF or a Return Item Fee?
An NSF occurs when a check/or ACH was rejected due [...]
Member FDIC, Equal Housing Lender.